Complaints & Concerns
Mersivity's University of Toronto chapter — registered with the Engineering Society as the University of Toronto Mersivity Student Research Team (UTMSRT) — is an affiliated club of the University of Toronto Engineering Society (EngSoc). If you have a concern or a complaint about this club, its executive, or any of its members holding a position in it, the Engineering Society's complaint resources are below. You do not have to raise it with us first, and complaints may be submitted anonymously, so long as your identity is not germane to the complaint itself (Policy on Complaints, s. 1.0.4).
📧 EngSoc Ombudsperson
The Ombudsperson is a neutral body who gathers feedback about all aspects of Skule™ and mediates interpersonal conflicts within EngSoc. The role is overseen by the Speaker.
EngSoc's complaint resources page also lists ombudsperson@skule.ca for this role.
📄 EngSoc Policy on Complaints
The Engineering Society's Policy on Complaints sets out how a complaint is submitted, who investigates it, and what happens next:
Also available as a web page: skule.github.io/bylaws/policies/policy-on-complaints.html, alongside the rest of the EngSoc governing documents.
🔗 Other Engineering Society complaint resources
- EngSoc complaint resources page: skule.ca/about/complaints.html
- Anonymous complaint form: forms.gle/6tBe8ZAZASTASFLk6
- A complaint about the Ombudsperson goes to the Speaker instead: speaker@skule.ca
What to expect
The following is a plain-language summary for convenience only — the Policy on Complaints governs, and section numbers are given so you can check each point against it.
- A complaint may be filed against any Member who holds a position within the Engineering Society, including without limitation an Officer, Project Director, employee, Board Representative, member of a Project Director's team, or member of an Affiliated Club acting in an official capacity for the club (s. 0.2.1).
- The policy applies for the entirety of that person's term, and includes actions taken outside of their official capacity within their role (s. 0.2.1.a).
- Complaints may be submitted in person or by mail to the Society's registered address — B740 Sandford Fleming Building, 10 King's College Road, Toronto, Ontario, Canada M5S 3G4 — or by email to the appropriate person, ordinarily the Ombudsperson (s. 1.0.3).
- Complaints may be submitted anonymously, so long as the identity of the complainant is not germane to the complaint itself (s. 1.0.4).
- The investigator immediately acknowledges receipt of the complaint, unless there is no means of doing so (s. 2.0.2), and within 7 days advises whether the complaint is complete. A complaint deemed incomplete is not investigated — a new, complete complaint must be submitted (s. 2.0.3). If you complain anonymously with no means of contact, you may not receive either notice.
- The investigator must respond with an outcome, or with notice of a defined extension, within 21 days of acknowledging the complaint (s. 3.0.3).
You are also welcome to raise anything informally with the Mersivity executive — see the Team page — but you are never required to do so before contacting the Ombudsperson.